Cancellation Policy

We accept order cancellations before the product has been shipped or produced.

• If you cancel before shipment, you will receive a full refund.
• Once the order has been shipped, we are unable to cancel it.

Return Policy

You have the right to request a return within 14 days of delivery.

To be eligible for a return:

• The item must be unused, in the same condition as received, and in the original packaging.
• A receipt or proof of purchase is required.
• Please contact our customer service team at katshev79@gmail.com before returning any items to ensure you send them to the correct address.

Exceptions:

• Custom-made or personalized items are not eligible for return or refund.

Shipping Costs:

• If the return is due to customer preference or error, the customer is responsible for return shipping costs.
• If the return is due to our error (e.g., wrong or damaged product), we will cover all shipping costs.
• No restocking fee will be charged.

Refunds

Once we receive and inspect your return, we will send you an email notification confirming approval or rejection of your refund.

• If approved, your refund will be processed and automatically applied to your original payment method within a few business days.

Delayed or Missing Refunds:

• First, check your bank account and contact your credit card company, as processing times may vary.
• Then contact your bank; some institutions require additional time before posting refunds.
• If you’ve done this and still haven’t received your refund, please contact us at katshev79@gmail.com

Return Address

Via Isola della Scala, 37060 Buttapietra Verona, Italy